A human answers
No ticket queue, no chatbot. Mail lands with the person who wrote the app, and most messages get a reply within one working day.
Before you write
Including these three things gets your problem solved in one reply instead of four:
- Which app, and the version number (it’s in the app’s settings screen).
- Your device and OS version — for example “iPhone 14, iOS 18.2”.
- What you expected to happen, and what happened instead. A screenshot beats a paragraph.
Common questions
How do I cancel a subscription? Subscriptions are managed by the store, not by us. On iOS: Settings → your name → Subscriptions. On Android: Play Store → profile → Payments & subscriptions. Cancelling keeps your access until the end of the paid period.
I paid but the app still says free. Open the paywall and tap “Restore purchases” while signed into the same store account you paid with. If that fails, mail us the store receipt and we’ll sort it.
Can I get a refund? Refunds run through Apple and Google under their policies. Tell us what went wrong first — if it’s our bug, we’ll back your request.
I lost data / deleted the wrong thing. Deletions our apps perform are permanent, and on-device apps keep nothing on our side to restore from. Check your device’s own Recently Deleted or trash folder first — that is usually where it is.
Will you build X? Possibly. Feature requests genuinely shape what we ship next, so send them.
Reporting something sensitive
Found a security or privacy issue? Mail privacy@tapmakers.com with the details and give us a reasonable window to fix it before going public. We’ll credit you if you’d like.